Case study


Seven has been a business transformation partner for companies that want to grow.


A FTSE 100 company set out to implement a vision for the future around three strategic objectives: driving a step change in performance of the existing business; continuing to grow the core business; future-proofing the business for long-term growth.


We designed and delivered a customer-centric operating model, a business management system to support value creation and a clear purpose, values and set of behaviours to support a new way of working.


As a result, operating profit, growth rate and customer satisfaction (measured by NPS and talent metrics) went up, while controllable costs vs allowance went down.